managed solutions

Always-on support

Your website is like any piece of software, mistakes can be made by human error while editing, software can be corrupted and outside influences can affect your website’s performance the root support covers a range of activities, from questions to site amends and training. Our always-on support packages are shown below:

FAQs

What is the root?

the root is a cloud-based content management and marketing solution. It provides a single-dashboard view of content, e-commerce and analytics, enabling scaling businesses to easily update their website, generate leads and drive sales through their own web portal.

Is the root open sourced?

the root is a hybrid of open-sourced and closed-source. The front-end is fully open-sourced. It offers front-end developers complete flexibility; they can build their own templates, integrate progressive web apps and make content updates. As we are huge advocates for security, the core is closed-source in order to ensure only those accredited in our certified developer network have access to the core data structures and can update these structures. Find out more about our developer network here.

Can I host the root on my servers?

the root is a content management and marketing solution fully managed and hosted in the cloud, so you don’t need to worry about hosting, maintaining files or managing updates. However, we understand businesses have different needs and may need to host sites on their own servers. That’s why we have developed a number of more bespoke enterprise style packages tailored to your needs. Additionally, we created xylem, a campaign-based solution that enables you to license the tool on your own systems. Get in touch to discuss your requirements and the best solution tailored to you.

Why is the root cloud-based and not hosted?

We want the best for our customers and cloud-hosting is just more scalable and resilient. With cloud-hosting there is no need to manually add or remove server space meaning that as your business scales, so does your website – without you having to lift a finger. All information is stored across multiple servers, so if one server goes down the information isn’t lost. Being cloud-based allows for seamless updates ensuring customers are always using the latest version of the platform and feature releases.

What happens when I want to leave?

If you choose to leave, you can easily package up the front-end templates and database structures. It is likely your templates will need some sort of adaption in order to migrate to a third-party CMS. We can help manage that process or introduce you to a certified developer. Depending on the size and scale of the project our implementation team can quote to support.

Can I use bespoke templates with the root?

Absolutely, the root is designed with flexibility in mind. Our open-sourced front-end allows for ultimate customisation. Check out our resources for developers or our pre-created templates.

Can I integrate progressive web apps?

Yes, the root has a fully open API so is able to integrate progressive web apps on multiple different systems such as Salesforce. the root team can consult and work with you to develop your own bespoke web application. We’ve had experience developing marketplaces, car-sharing platforms, networks. We currently have integrations with: • Salesforce • Google Analytics • MailChimp

What makes the root different?

It’s a beautiful blend of multiple systems in one single dashboard. Unlike smaller start-up CMS platforms that might have similar usability, this can help you scale businesses. the root is designed to make content management simple. The easy-to-manage ecommerce analytics and real-time reports are all visible in one dashboard.

How do I get started?

The first step is a free consultation and demo, either with us or a certified developer, to assess the project, walk you through the platform and discuss the specifications of your website. We want to make sure the system is right for you. If you are a developer contact us to find out more about how to register as a certified developer and join our growing network of developers.

What kind of company would benefit most from the root?

the root is perfect for organisations that are moving out of the start-up phase. Our cloud-based solution is easily scalable; when your business grows so does your website – without you having a lift a finger. This is designed for business ready to take the next step with their online presence.

How much does the root cost?

There are a number of different packages based on your specific need. We are a SAS solution. Pricing is dependent on variants such as number of users or logins required, usage licence, support, ecommerce, content, security features, and insurance policies. Get in touch with one of our specialists to discuss your bespoke requirements.

How can I get a demo of the root?

Request a demo here

How do I become a developer with the root?

To become a certified developer, you need to go through our square root programme, an advanced accreditation programme providing ongoing training, free insights and innovations – as well as promotion and profiling through our websites. Our accredited developer scheme not only allows you to sell designs but also to build templates through our system, enabling you to build new revenue streams. What’s good for the branches is good for the roots.

Does the root allow third-party integrations?

Yes, the root has an open API. If there is an integration you’re concerned about, get in touch with the team. We have current integrations with: • Salesforce • Xero • Stripe • Amazon Pay • PayPal • Campaign Monitor • MailChimp • ClickSit

Is the root secure?

Yes, security is one of the leading principles of the root; we are committed to security for users and administrators. We are accredited with Cyber Essentials from the National Cyber Security Centre. Through extensive research and development, we scrutinised over a wide variety of PHP frameworks and, after rigorous testing, concluded Zend would be the most effective solution for the root. Zend Framework is an open source, object-oriented web application framework implemented in PHP. It uses several components to secure a website, including authentication and authorisation forms. Our commitment to security is an ongoing process of research and development to ensure we are constantly at the forefront of cybersecurity.

Do you have to be a developer to use the root

Once your system is set up, updating content, managing the platform, uploading and launching pages is easy. You don’t have to have any development background. For the initial set up of the platform, it is recommended to have a high-quality developer. We have a network of accredited developers or a member of our team can support you.

What do I get with my monthly subscription?

The specific benefits you receive with your subscription depend on your tailored package but everyone with a subscription has access to: • the cloud-based content management solution • analytics information • automatic version updates • a set number of logins to the platform If you have a membership and are not sure what it entitles you to, please get in touch with our team. If you are considering the root, please speak to one of our specialists about your requirements or book a demo.

What about website maintenance?

That depends on your package. The use of any website can create issues or put strain on the system. We make sure the data structures are clean, look at caching and keep the site up to date. Equally, if you need support uploading content or making changes to your website we can factor that into your maintenance package.

I don’t know how to code. Can I make changes to the site?

the root is specifically designed for non-developers to be able to manage a website. Depending on the templates within the system you will be able to launch pages, update content, change imagery, and upload video all within the CMS. If there is anything beyond these content amends, that should be included in your maintenance package.

Can I move to the root from another platform?

Yes, most html templates will work within the root. Get in touch with our integrations team who can discuss migrating information across, or we can introduce you to a certified developer who can support you with this.

Is SEO easy with the root?

Yes, there are prompts within the CMS to encourage you to fill out meta descriptions, alt tags, title tags effectively. From a technical perspective using the root or a certified developer ensures the site is built with Google algorithms in mind. This means ensuring that your site map is registered correctly, there are no broken links, or the codebase is efficient, speeding up loading times.

What happens if something goes wrong?

There is a support service that is part of your subscription. All subscription levels have full back ups and technical support for critical issues such as a site going down. Depending on your subscription level you may be entitled to added support. Get in touch if you’re not sure what is included in your subscription or if you want to discuss your specific needs.

Managing your needs

the root’s dedicated technical team are on-hand to ensure your website always runs smoothly. You can benefit from a reduced hourly rate with an annual maintenance package.

Whether you need help with updates or you’re adding new features, our advanced team can provide guidance and support.

Always-on support

Testimonial

"Having developed for over 10 years I’ve been searching for a CMS that’s as flexible as the large scale open source platforms such as Wordpress or Umbraco, yet more efficient and much, much more secure. the root is seriously slick and my clients find it easy to use."

FAQs